Privacy Policy & Terms of Service
Perfectly Imperfect Innovations, LLC (Pii), operating as Joy Assist
Effective Date: March 20, 2026
1. Overview
Perfectly Imperfect Innovations, LLC (Pii), operating as Joy Assist, provides technology, support, appointment, and service-based solutions. This page explains how we collect, use, and protect information and the terms that apply when you use our website, forms, and services.
2. Information We Collect
- Name, phone number, email address, and other contact information you provide
- Appointment, booking, service request, and invoice-related details
- Information submitted through our website, Zoho forms, intake forms, and customer communications
3. How We Use Information
We use your information to:
- Schedule, confirm, and manage appointments
- Send service updates and customer care messages
- Send invoices, payment reminders, and account notifications
- Respond to questions and provide requested services
4. SMS Communications and Consent
By providing your mobile number through our website, booking form, Zoho form, intake form, or service registration process, and affirmatively consenting where required, you agree to receive transactional SMS messages from Perfectly Imperfect Innovations, LLC (Pii), operating as Joy Assist.
- Appointment confirmations and reminders
- Service updates
- Invoice notifications and payment reminders
- Other account-related notices connected to your requested services
Message frequency varies based on your appointments, services, and account activity.
Message and data rates may apply.
Reply STOP to opt out at any time. Reply HELP for help.
SMS consent is not shared with third parties or affiliates for marketing purposes.
5. Privacy and Data Protection
We take reasonable administrative, technical, and organizational measures to help protect your information from unauthorized access, use, or disclosure.
6. Sharing of Information
We do not sell your personal information. We may share information only as needed to operate our business, deliver services you request, process communications, comply with legal obligations, or protect our rights.
7. Your Choices
- You may opt out of SMS communications at any time by replying STOP
- You may contact us to update your information or ask questions about our communications
8. Terms of Service
By using our website, forms, and services, you agree to these terms. Services are provided on a commercially reasonable basis. We may update, modify, or discontinue services or features as needed.
You agree to provide accurate information, use our services lawfully, and not misuse our website, forms, systems, or communications channels.
9. Limitation of Liability
To the fullest extent permitted by law, Perfectly Imperfect Innovations, LLC (Pii), operating as Joy Assist, is not liable for indirect, incidental, special, or consequential damages arising from the use of our services, website, forms, or communications.
10. Updates to This Page
We may update this Privacy Policy and Terms of Service from time to time. Updates will be posted on this page with a revised effective date.
11. Contact
If you have questions about this Privacy Policy, Terms of Service, or SMS communications, contact:
Perfectly Imperfect Innovations, LLC (Pii), operating as Joy Assist
Email: lawrence@pii.llc
Website: pii.llc